Where are you based? I work from a studio in a seaside village in Victoria, Australia. All orders are made and shipped from here.
What currency are your prices in? All prices are shown in Australian dollars, however you are able to view prices in USD, CAD, INR, GBP, EUR & JPY by using the drop down menu at the top left of the site (next to the search bar).
Do you ship worldwide? Yes. We use the Australian Post service Pack and Track and provide tracking to all destinations/countries where this is available.
How long do orders take before they are shipped? All dolls are handmade to order and depending on the size of the order and the doll, orders take between 2 - 12 business days before shipping. This is a guide only as often times it is quicker and we will always contact you if there is the possibility of delay due to a large amount of orders in the system. If you have an urgent order request, we will always try to accommodate if you contact us in writing first - we will let you know what is achievable!
Are the dolls durable for play? Yes, the dolls are primarily designed to be played with by children unless otherwise stated (such as the Dragons and Pixiecorns which are more suitable for 'collecting'.) Please read all descriptions carefully as age guidelines and safety options are important to know before you order. The Summary of Dolls page may also help you choose which doll is most suitable - read HERE. You can also see the range of price points the dolls fall into as we aim to accommodate beautiful hand made quality at an affordable price.