* Due to Covid-19, there may be delays on the postal delivery time frames. Read more info HERE
There is a flat rate delivery charge of: $AUD10.00 for all orders shipped within Australia and $15 for Express Post International orders are shipped at varying rates dependant on the country.
All orders over $100 are shipped free of charge to anywhere within Australia.
As most items on These Little Treasures are hand made to order, we strive to have your order ready for shipment within 3 - 10 business days of receiving it. Requests can be made in writing for more urgent deliveries prior to an order being made, and we will accomodate where we can.
* We use Australia Post delivery service which will have the majority of our parcels delivered to you within 2 to 5 business days of shipping for Australian orders and 3 – 10 days for International orders. Business days exclude Saturdays, Sundays and Public Holidays.
While we make every effort to ensure all our items are in stock, sometimes out of stock situations will occur. If a product you order does happen to be out of stock, we will contact you immediately.
Incorrectly Addressed Parcels
If you accidentally provide the wrong address when placing your order and the parcel is returned to us, we are happy to send it again to the correct address. Unfortunately we are charged by Australia Post to resend parcels so this means you will incur an additional postage charge. Regardless of the value of the order, all parcels requiring resending will incur an extra postage charge equal to the original charge (i.e $10-$15 for Australian parcels and $25 for international parcels).
1. General Returns/Change of Mind Purchases
We feel confident you will love your purchase from us. However, if your order is not what you expected for any reason, please feel free to get in touch at email@example.com and we will always do our best to assist and resolve your concerns.
2. Faulty or Damaged Products
If for any reason your purchase arrives to you in less than perfect condition, we are happy to offer a refund or replacement of the same item, and we will cover the cost of the return postage. The items ordered must be returned in original condition within 14 days of receipt. Please contact us to report any damaged or faulty products.
Please allow 1 – 2 weeks for your return and refund request to be processed. Refunds will only be issued via the original payment method.
You are required to pay the purchase price specified on the website at the time you place your order. Shipping and insurance (if applicable) will be shown separately.
Payment can be made through our web site via Visa, Mastercard, Paypal or Afterpay. Our default currency is in Australian Dollars, but you can view prices in various currencies using our currency convertor displayed on the product pages. All payments will be processed in Australian Dollars.
Please see our security section for details on the measures we have taken to ensure your payment details are secure.
If your order is being delivered outside of Australia, you must pay any other sales, use, goods and services, value added, customs, excise or similar taxes or charges (“Other Taxes”) imposed by any government agency wherever applicable.